PRIVACY POLICY

Privacy Policy
Last Updated: 1/1/2026

Five Star Mortgage (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms.

By using this website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide:
When you fill out forms, request pre-approval, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Address

  • Employment and income information

  • Credit-related or financial information (only as necessary for loan review)

Automatically Collected Information:
When you visit our site, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

  • Referral source

This information is used to improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries

  • Process pre-approvals and applications

  • Communicate about products and services

  • Improve website functionality and content

  • Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Lenders, underwriters, and financial partners involved in your loan process

  • Service providers who help operate our website or systems

  • Legal or regulatory authorities when required by law

All third parties are expected to protect your information and use it only for authorized purposes.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We may use cookies or similar technologies to:

  • Improve site functionality

  • Analyze website traffic

  • Understand user behavior

You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

6. Your Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Opt out of marketing communications at any time

To make a request, contact us using the information below.

7. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

8. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Five Star Mortgage